Will my PMS/CIS system be supported?

Our solutions work with open interfaces – hence, we can principally connect our products to any existing PMS/CIS system. However, we also must rely on the cooperation of your PMX/CIS provider, to be able to implement the concrete correction on your premises.

What happens to my existing data during the conversion? Will they be retained? Is it possible to transfer my data?

From our end, the transfer of master data from products of other manufacturers is always possible. We will be pleased to coordinate these details with the software manufacturer you have worked with to date. Contact us; we’ll be happy to provide advice.

Do I have to shut down my practice to install the onkys®/econtys®?

No, you will not have to close your practice. It will take us only a short time to install the above on your workstations. Since we know how important the smooth operation of your doctor’s office is to you, we always strive to coordinate the work with your PMS/CIS provider early-on, communicate effectively with you and to implement optimized work processes, so that you everyday routines at your practice are not impacted in any way.

How can the extensive functions be perfectly integrated into the workflow at my practice?

We develop our integral software solutions to assist your practice team to better organize the workflow at the practice and to eliminate a lot of red tape. Optimally, we achieve this in direct coordination with you, since we assess you and your practice individually. We encourage you to reach out to us and we will give you the advice needed to achieve the optimum integration of our tools into your practice workflow.

Are you familiar with the unique requirements of Germany’s individual federal states and do you integrate them into your programs?

Thanks to our close interactions with specialized physicians, cancer registries and cancer treatment centers in the federal states, the respective special requirements of all federal states are integrated into the onkys® and econtys®.

Do I have to be trained in onkys®/econtys® related matters?

Ease of use and intuitive operation are two things we place a lot of emphasis on when it comes to our software products. Nevertheless, we recommend our customers attend a one-time training program. Ultimately, it is your decision whether you need individual training – or don’t.

Can you name reference customers for me to contact?

On our product pages you will find pertinent user reports penned by our reference customers. Of course we will also be happy to put you in contact with our reference customers, who will be glad to provide first hand information about their work with our product solutions.

Are there additional software service fees for onkys®/econtys®?

Part of the leasing model is that you will not incur additional software service fees. If you have chosen the licensed model, we will charge a monthly fee for software service and support.


Why do I need a business intelligence tool such as econtys®?

econtys® enables you to keep a general overview of your practice’s financial situation and/or to do the same for all of your locations. Thanks to the optimum presentation of your indices, you will be able to detect risks earlier, take action more expeditiously and to safeguard your business success.

What are the data sources?

The data used in econtys® stem from your PMS as well as the business administrative analysis of parameters you can determine yourself.

Can I get a demo version?

We will be happy to seize the opportunity to present a demo version of econtys® during an initial appointment. We encourage you to use the following link to set up an appointment.

What does the term “Dashboard” mean?

Immediately after the program starts, the Dashboard will be at your disposal. It will show you the most important KPIs and trends in an overview. You will be able to identify areas that might need some more attention and also areas you’ve already covered very well.

Can I customize my Dashboard?

The Dashboard consists of a tile view. Each tile represents a relevant index. You can customize the layout of these tiles so that you can optimally view the information you need.

How will the BWA be integrated into the data?

Most BI tools only take statistical data from the practice management systems into account (patient appointment frequency, EBM points, etc.). econtys® also allows you to upload the BWA and, as a result, is able to connect the latest financial information with statistical figures, which provides you with a perfect overview.

Can the billing to the public health insurance plan also be processed via econtys®?

No, the billing with public health insurance plans will continue using the existing process you are already familiar with. However, econtys® can, taking into account all relevant sources, analyze and show you the financial success of your practice and help you identify risks and opportunities.

Is the billing control contingent upon the federal state or specialized physician?

No, econtys® can be used in any federal state and by any doctor specializing in any field.

How much does econtys® cost?

This depends on the acquired modules, the number of locations, clients and workstations on which you want to make econtys® available.


Why do I need a tumor documentation system such as onkys®?

A tumor documentation system ensures that you no longer have to make manual entries of tumor data into the reporting portal of your federal state. The documentation is managed in the tumor documentation system. From there it can be easily exported and uploaded to the respective reporting portal. This will save you a lot of time and also makes it possible to reuse your data in an expedient manner, e.g. for the compilation of physician’s letters, chemotherapy plans, case number analyses, etc.

Do your solutions support my federal state’s cancer register?

Yes, onkys® can be used in every German federal state.

Do I have to be concerned about data protection when I use the cancer register report?

No, all data that leave your practice will be pseudonymized and anonymized.

Can I use onkys® to compile chemotherapy plans?

No, onkys® is not a tool you can use for chemotherapy planning applications. To ensure that you can still compile therapy plans directly from onkys®, we are partnering with ChemoCompile®. As a result, effective immediately, a bundle consisting of the tumor documentation and treatment planning with the implemented chemotherapy regimes of the  "Blue Book" is now available.

How much does onkys® cost?

The costs depend on the acquired modules and the number of workstations, on which  onkys® is supposed to be available. We encourage you to contact us so that we can compiled a non-binding customized quotation.

How will I receive my reporting fee?

Your reporting fee will be disbursed by the cancer register of your federal state. However, onkys® will enable you to quickly compare the reporting fees you have received with the reports you have actually submitted.

Is it possible to process patient data simultaneously at several EDP workstations?

Yes, it is possible for several users to work simultaneously in onkys®.


What technology will have to be installed at my practice so that we can use TEVARIS software solutions?

If you want to work with a TEVARIS software solution, check below to learn about all of the important general technical conditions your practice system will need:


As a rule, a standard complete PC available through retailers will completely suffice:

System requirements for onkys® workstations:

  • Dual core processor with 2 GHz or more
  • At least 8 GB memory
  • 4 GB available hard disk capacity
  • Screen resolution of 1366x768 pixels (recommended: 1920x1080)
  • One of the following operating system, 64-bit version:
    • Windows 7 or higher,
    • Mac OS upon request,
    • Ubuntu and other Linux operating systems

System requirements for the onkys® server environment:
In addition to the above system requirements, the server, which, among other things will provide the database and services, will need the following:

  • Dual-core processor with 2 GHz or more (recommended: Quad-core processor with 2 GHz or more)
  • At least 12 GB of memory (recommended: 16 GB)
  • 150 GB available hard disk capacity (recommended: 250 GB)
  • Operating system: Ubuntu
  • Internet access to remote services


As a rule, a standard complete PC available at retailers will be sufficient:

System requirements for econtys® workstations:

  • Dual-core processor with 2 GHz or more
  • At least 8 GB of memory
  • 4 GB available hard disk capacity
  • Screen resolution of at least 1366 x 768 pixels (recommended 1920 x 1080)
  • The 64-bit version of one of the following operating systems:
    • Windows 7 or higher
    • Mac OS upon request
    • Ubuntu and other Linux operating systems

System requirements for the econtys® server environments:
In addition to the above system requirements, the server, which, among other things will provide the database and services, will need the following:

  • Quad-core processor with 2 GHz or more
  • At least 12 GB of memory
  • Operating system: Ubuntu
  • Internet access for remote services

If you would like to use a different configuration, please contact our customer service.

Will I need new hardware to work with onkys®/econtys®?

In partnership with you, we will check the system requirements prior to the installation. You will receive a detailed checklist, which will enable you to verify to what extent your existing hardware already meets the requirements.

When and how will I be able to reach your software support team?

If you should have any questions affiliated with our software, you can reach our software support team at the contact information below:

Hotline for Germany:
Phone: +49 (0)2161-468865-20
Fax:       +49 (0)2161-468865-29

Note: Please have your customer or license number handy so that we can process your request.

Scheduled service hours:
Monday through Thursday: 8 am – 6 pm
Friday: 8 am – 4 pm

Response times:
After all required information has been provided, TEVARIS guarantees the following response times (start of error elimination):
Normal error: 4 hours

Significant impairment of the basic functions: 2 hours

Restriction of the business administratively proper use: 36 hours

How are updates provided?

We provide updates in conjunction with our software maintenance. They are subsequently automatically uploaded when the application starts.

Where can I review the content of updates?

Information about the latest updates and their content is provided within the application.